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FAQ

There always are questions that needs to be answered. Because most of them repeat themselves in a longer periods of time, we decided to summarize the most asked ones here. Please, have a look at the topics on this page - if you still don't find your answer, don't hesitate and write us an e-mail or fax message.

Payment methods

Q:Can I pay with my credit or debit card?
A:This payment method is available.
 
Q:What alternative payment methods are available?
A:There are basically 2 payment methods you can use: personal check or direct bank-to-bank money transfer (wire transfer). The preferred method is wire transfer - it is usually much faster and works worldwide. Please consult your bank for details concerning international money transfers. You can find all necessary account information (our accounts) in contact section of our website.
 
Q:What about putting the cash directly to the envelope?
A:Of course, this is another option. However, we strongly do not recommend it. Envelopes get lost sometimes (especially envelopes with money inside).
 

Delivery issues

Q:How long time does it take to process the order?
A:Processing the order is usually very short. It takes a day or two. However, you cannot expect to get your order within this short period of time. There are other things that needs to be accounted for:
  • If you send your order by mail the delivery of your order can take about a week.
  • The order is processed after your payment is made. If you use wire transfer as a payment method of your choice, it may take another couple of days (usually up to one week).
  • After the processing the mail is sent back to you. Depending on selected method of delivery, please add another couple of days (usually up to one week)...
So the total time of delivery can be from about a week up to 3 weeks. Please be realistic about our delivery times and plan ahead... If you send your order by mail and you don't hear from us in 3 weeks, something is wrong, be so kind and contact us.
 
Q:I ordered your video about a month ago and still nothing...
A:We are very sorry for inconvenience but such thing can happen. In this case please don't hesitate and contact us with following info:
  • when did you make your order;
  • how did you make your order (you answered our printed offer by mail, you used this website, you sent us an e-mail or fax...);
  • if you sent your order by mail, what was the exact address?
  • how did you pay (check in an envelope, wire transfer, cash in the envelope);
  • if you paid with your personal check - was it cashed? When? By who?
We will investigate what was wrong and try our best to deliver you the ordered merchandise a.s.a.p.
 

Copyright 2000-2013 No part of this website, all photos can be used without approval by Vladka Koch. All photos from Helios Natura Collection, cannot be used without approval of Vladka Koch. All photos from Europa Docu-Search, s.r.o Copyright cannot be used without approval of Vladka Koch. All photos from EUROVIDFKK,s.r.o Copyright cannot be used without approval of Vladka Koch. EurovidFKK logo cannot be used without approval of Vladka Koch Helios Photo Gallery 2001 - Copyright all photos cannot be used without approval of Vladka Koch Europa Docu-Search, s.r.o logo cannot be used without approval of Vladka Koch